Overview
Resort Management Group is a vacation home rental agency located at 475 Broad Creek Rd in New Bern, North Carolina. The firm is one of 22 property management companies listed in New Bern and is categorized as a short-term rental manager. New Bern’s property management mix is predominantly residential (15 firms), with commercial (5), apartment (3), and short-term (2) firms making up the rest. Resort Management Group is one of only two short-term-focused firms in the city, which may give it a specialized edge for vacation rental owners. The company holds a 4.4 out of 5 public rating from 78 reviews, ranking fifth by review volume among New Bern firms.
Services and specialties
As a vacation home rental agency, Resort Management Group likely handles marketing, booking, and guest management for short-term rentals. The firm’s specialty is short-term rentals, which typically involves dynamic pricing, guest screening, cleaning coordination, and property maintenance between stays. Owners of vacation homes in New Bern and nearby waterfront communities like James City, Trent Woods, and Brices Creek may find this focus relevant. However, the firm’s exact service menu—such as whether it offers full-service management or booking-only support—is not publicly detailed, so owners should confirm scope directly.
What the public rating suggests
A 4.4 out of 5 rating from 78 reviews is a moderate sample that suggests generally positive customer experiences, but it is not large enough to be definitive. The rating matches the average for rated firms in New Bern (4.4) and is above the North Carolina average of 4.1. The review volume ranks fifth in New Bern, indicating decent visibility but not market dominance. Prospective clients should read recent reviews for patterns and ask the firm about its response to feedback. Because the sample is moderate, it should be treated as one signal among many.
Who it may suit
Resort Management Group may suit owners of vacation properties in the New Bern area who want a local, short-term-rental-focused manager. Given New Bern’s waterfront and coastal proximity, second-home owners in nearby communities like Trent Woods or Brices Creek might find the firm’s location convenient. It may also appeal to investors seeking to enter the short-term rental market, though they should verify the firm’s experience with their specific property type. Owners who prefer a manager with a dedicated short-term focus rather than a broad residential portfolio may find this firm a better fit.
Questions to ask before hiring
Before hiring, owners should ask about the firm’s specific services: Does it handle guest communication, cleaning, and maintenance? What are the fee structures—percentage of revenue, flat fees, or markups? How does it market properties and what booking platforms does it use? What is the average occupancy rate for its managed properties? How does it handle cancellations and damage? Also ask for references from owners with similar properties and confirm licensing and insurance. These questions help clarify whether the firm’s offerings align with an owner’s needs.
How it compares locally
In New Bern, Resort Management Group is one of two short-term rental agencies, giving it a niche position. Its 4.4 rating is on par with the city average, while its review volume ranks fifth among 22 firms. Compared to North Carolina’s 2,394 property management firms, it is a small local player. Owners seeking a short-term specialist may prefer it over the 15 residential-focused firms, but should also consider the other short-term agency. The firm’s location on Broad Creek Rd places it near the water, potentially advantageous for waterfront properties.
Verdict
Resort Management Group is a plausible option for short-term rental owners in New Bern seeking a local specialist. The 4.4 rating from 78 reviews suggests satisfactory service, but the moderate sample warrants caution. Owners should directly inquire about services, fees, and performance metrics, and compare with the other short-term firm in the city. Overall, it appears to be a reasonable choice for those prioritizing short-term rental focus, though thorough due diligence is advised.
How to read this profile. This is editorial content compiled from public business listing data and directory records. It is not a customer review, a rating of service quality, or an endorsement. Fees, licensing, service scope and terms change; confirm them directly with the firm before signing anything.